Improving customer loyalty
and sales in retail
PharmaCoach Project
PharmaCoach Project
- Workshops delivered in Spain and Belgium since November 2011: total 944 workshops and 3,020 participants.
- Workshops were sponsored by SANDOZ/Novartis in Spain and Belgium
- Average Rating Satisfaction: 4.72 out of 5 from the Participants and the Pharmacists
OBJECTIVES
PharmaCoach objectives are to :
- Improve Sales Increase Skills
- Gain Patient Loyalty Skills
- Motivate Patient Compliance
METHODOLOGY
Based on our exclusive metohology of: "On the job training", whose aim is to perform the delivery without stopping the activity.
STRUCTURE
A four hour interactive workshop with a coaching activity for a maximum of six people working on team and individual objectives settled on-line beforehand.
PharmaCoach project - videos of participants
Click on the picture for video
Content of the RETAILCOACH:
- Coaching of the Person in Charge
- Coaching of the participating Team Members
- Customer Service Workshop "in situ"
Coordination & Methodology:
Coming:
